Privacy Policy
Your privacy is important to us. At Shreonyx™, we are committed to handling your personal information with transparency, care, and responsibility. This policy explains how your data is collected, used, and protected.
1. Information Collected
- Personal details such as name, phone number, email address, and shipping address are collected during order placement or inquiries.
- Order-related information (products purchased, transaction details) is collected to fulfill your requests.
- Basic technical data such as IP address, browser type, and device information may be collected to improve user experience.
- Payment information is processed securely through trusted third-party gateways. Shreonyx™ does not store sensitive payment details.
2. Use of Information
- To process and deliver your orders efficiently.
- To communicate order updates, shipping status, and customer support responses.
- To improve our products, services, and overall user experience.
- To send updates, offers, or brand communication (only if you choose to receive them).
3. Sharing of Information
- Personal information is shared only with trusted third parties such as delivery partners and payment processors, strictly for order fulfillment.
- Information may be disclosed if required by law or legal authorities.
- Shreonyx™ does not sell, rent, or trade your personal information to any third party.
4. Data Protection
- We use appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
- Sensitive data is handled through secure systems and encryption wherever applicable.
5. Cookies and Tracking
- Cookies may be used to enhance browsing experience, remember preferences, and analyze website traffic.
- You can manage or disable cookies through your browser settings.
6. User Rights
- You have the right to access, update, or request deletion of your personal information.
- You may opt out of promotional communications at any time.
7. Data Retention
- Personal information is retained only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
8. Changes to Policy
- This privacy policy may be updated from time to time. Any changes will be reflected on this page.
9. Contact
For any questions or concerns regarding privacy, you can contact us at:
This policy reflects our commitment to transparency, trust, and responsible data handling.
Refund & Return Policy
At Shreonyx™, we prioritize product quality, safety, and hygiene. Due to the personal and consumable nature of skincare products, our return and refund policy is designed to ensure fairness while maintaining strict hygiene standards.
1. Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
- The issue must be reported within 24 hours of delivery.
- The product must be unused and in original packaging (unless damaged on arrival).
2. Non-Returnable Items
- Opened or used skincare products cannot be returned due to hygiene and safety reasons.
- Products purchased during offers, discounts, or promotional sales are non-refundable.
- Items damaged due to misuse, improper storage, or normal wear are not eligible.
3. Return Request Process
- To request a return, contact us at Shreonyx@gmail.com.
- Share your order details, clear photos/videos, and a brief description of the issue.
- Once verified, we will guide you with the next steps.
4. Refund Policy
- Refunds are processed only after the issue is verified and approved.
- Approved refunds will be issued to the original payment method within a reasonable timeframe.
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.
5. Replacement Option
- In eligible cases, a replacement may be offered instead of a refund, subject to product availability.
6. Shipping Charges
- Return shipping costs are covered only if the product is defective, damaged, or incorrect.
- In other approved cases, shipping charges may apply.
7. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once shipped, cancellations are not possible.
8. Contact Support
For any queries or assistance, reach out to us at:
This policy ensures product safety, hygiene, and a fair resolution process for all customers.
Frequently asked questions
Shreonyx™ is a growing skincare brand focused on solving real skin problems caused by heat, humidity, and pollution in India. We are currently building and refining our core products, starting with essentials like Pure Multani Mitti (Fuller’s Earth) and targeted herbal formulations. Instead of offering everything, we focus on doing a few things extremely well—creating simple, effective, and chemical-free skincare that fits modern Indian lifestyles.
You can contact Shreonyx™ customer support through our official email or phone/WhatsApp number provided on our website. Our support team is available to assist you with product information, order queries, delivery updates, and general assistance. We aim to respond to all customer inquiries as quickly and efficiently as possible.
Due to the hygienic and consumable nature of skincare and herbal products, Shreonyx™ products are non-returnable and non-refundable once opened or used. Products purchased during discounts or special offers are also non-refundable. However, if you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with proper proof, and we will review the issue and provide a suitable resolution.
Yes, Shreonyx™ products are made using natural and herbal ingredients and are generally suitable for all skin types. However, as every skin type is different, we recommend performing a patch test before regular use, especially if you have sensitive skin.
Orders placed on Shreonyx™ are typically processed within 1–2 business days and delivered within the estimated time mentioned at checkout. Delivery timelines may vary depending on your location and courier service availability.